FAQ - Store, Returns and Complaints

In this section, you will find answers to the most frequently asked questions regarding returns, complaints, and exchanges – what to do if the watch does not meet your expectations, how to proceed in case of damage, and who to contact when you need assistance.

Unfortunately, we do not have a physical store, so it is not possible to try on the watches in person. However, we offer a 30-day money-back guarantee if you order the watches online and they do not meet your expectations.

We offer a 30-day money-back guarantee on KLOKI watches.
If the watch does not meet your expectations for any reason and is in undamaged condition, you have nothing to worry about. Just follow this simple procedure:

  1. Email us at [support@kloki.cz] and let us know why you are returning the watch – your feedback is very valuable to us and helps us continuously improve the product.
  2. Check the watch – it must be undamaged, without scratches or signs of wear.
  3. Pack it securely to prevent damage during shipping.
  4. Send the package to the address:
    TLV s.r.o., Pitterova 2855/7, 130 00 Prague - Žižkov
     Phone: +420 777 644 667

Once the watch arrives and passes inspection, we will refund your money.

If the watch does not meet your expectations, you can return it within 30 days, provided it is undamaged and unblemished. This way, you have the opportunity to try the watch without any risk. The watch must be returned in the same condition it was delivered, meaning undamaged and without scratches.

If you have a problem with the watch, we will do everything we can to resolve it as quickly as possible. We recommend following these steps:

  1. Write to us at support@kloki.cz
    Describe the issue as accurately as possible – we can often resolve it remotely without the need to send the watch back.
  2. If the problem persists, send the watch to our address:
    TLV s.r.o.
    Pitterova 1026/8
    130 00 Prague – Žižkov
    Tel.: +420 777 644 667
  3. Include a completed complaint form with the package
    You can download the form here: Complaint Form

As soon as we receive the package, we will process the complaint as quickly as possible and inform you of the next steps.

Unfortunately, repair or replacement of the display is not technically possible. However, to make things easier for you, we offer the option to get a new watch at a discounted price. If you are interested, please write to us at support@kloki.cz and we will arrange the next steps with you.